Privacy Policy

This Privacy Policy outlines how Dovi Ai LTD (“Dovi,” “we,” or “us”), a company registered under the laws of the United Kingdom, with its registered office located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, and the company number 16057708. Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our visual communication platform (the “Service”), and your choices about the collection and use of your information. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Use. If you do not want your information processed in accordance with this Privacy Policy in general or any part of it, you should not use our Service. This policy applies to all users of the Service, including, but not limited to users of our Developer Portal.

1. Information we collect

We collect the following types of information about you:

(a) Information you provide us directly

• We may ask for certain information when you register for an account or correspond with us (such as your first and last names and email address).
• We also collect any messages you send us through the Service, and may collect information you provide in User Content you post to the Service (such as text and photos you upload to use in your designs). We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service.
• If you don’t provide your personal information to us, you may not be able to access or use our Service or your experience of using our Service may not be as enjoyable.

(b) Information we receive from third-party applications

We may receive information about you from third parties. For example:

• If you access the Service through a third-party connection or log-in, e.g., Facebook, Google, and Discord Connect, we may receive information such as the user ID associated with your account.
• You may also unlink your third-party account from the Service by adjusting your settings on the third-party service.
• We could receive data from third-party applications if you choose to integrate these to enhance your workflow, share to social media, or incorporate elements into your designs.

(c) Information we receive from other third parties

• We obtain information through sources like public domains, social media platforms, and data providers.
• We use this to understand your profile and interests for personalized services.
• You can opt out of Dovi collecting more data about you from third-party providers.

(d) Information we collect from you automatically

We collect analytics data to help us measure traffic and usage trends for the Service.

(e) Cookies information

• We use cookies to enhance your navigation through the site, remember your preferences, and improve the user experience.
• For more information on our use of cookies,.

(f) Log file information

• We collect information such as your web request, browser type, referring/exit pages and URLs, and how you interact with links on the Service.

(g) Clear gifs/web beacons information

• We use these to anonymously track online usage patterns and track which emails are opened by recipients.

(h) Device identifiers

• We collect information such as the Android Advertising ID and iOS Advertising Identifier.

(i) Location data

• We collect location data to understand where our users are located and to localize and personalize content.

(j) Content within your account

• We receive content that you create within the Dovi Platform, such as designs, images, and videos.

2. How we use your information

We use the information we collect for various purposes, such as:

• Providing you with the Service.
• Data analytics and predictive analysis to improve our Service.
• Communicating with you about the Service.
• Promoting and driving engagement with the Dovi Service.
• Improving the Service based on user engagement.
• Serving personalized advertising.
• Ensuring customer happiness by resolving issues.
• For security measures.
• For matters that you have consented to.
• Troubleshooting and improving the Service based on errors and user experience.

3. Sharing your information

(a) How we share your information

• We share your information with third-party service providers for the purpose of providing the Service.
• Details on how you can share your User Content, like public posts on social media.

(b) Sharing in connection with business transactions

• Your information may be transferred as part of business deals like mergers or acquisitions.

(c) Sharing with authorities

• We may share your information in accordance with our Terms and Conditions, or as required by law.

4. Advertising

• Dovi partners with third-party ad servers and platforms to deliver personalized ads and measure their effectiveness.

5. How we transfer, store and protect your data

• We transfer and store your data securely and in line with applicable laws.

6. Keeping your information safe

• Dovi uses safeguards to protect your information.

7. Your choices about your information

• You control your account information and settings.
• Opt-out of receiving marketing messages and control your tracking technologies preferences.
• Rights in respect of your information for certain geographies.

8. How long we keep your information

• We retain your information for a commercially reasonable time for legal and audit purposes.

9. Links to other websites and services

• We are not responsible for third-party websites or services linked to or from our Service.

13. Changes to this Policy

• We may update this policy and will notify you of significant changes.

14. How to contact us

If you have questions or complaints regarding this Privacy Policy or the Service:

• Email: support@dovi.ai
• Postal Address: 71-75 Shelton Street, Covent Garden, London
  WC2H 9JQ United Kingdom

Analytics and Tracking Using Microsoft Clarity

Use of Microsoft Clarity for Analytics: Our application uses Microsoft Clarity, a web analytics service provided by Microsoft Corporation, to better understand the behavior of our users on our platform. This service helps us in analyzing user interactions and improving the overall user experience.

Data Collected by Microsoft Clarity: Microsoft Clarity captures data such as mouse movements, scrolling behavior, clicks, and other interactions on our platform. This information is used to create heatmaps, session recordings, and provide analytics insights.

Purpose of Data Collection: The data collected through Microsoft Clarity is solely for analytics purposes, such as understanding user engagement and improving website functionality. This data is not used for creating user profiles for advertising or other non-analytical purposes.

Compliance with Data Protection Laws: We comply with all applicable privacy and data protection laws. Our use of Microsoft Clarity adheres to these laws, including the General Data Protection Regulation (GDPR) for our users in the European Union.

Your Consent: By using our application, you consent to the processing of data about you by Microsoft Clarity in the manner and for the purposes set out above.

Refund Policy

Thank you for purchasing our products on the website www.dovi.ai (“Product”) by Dovi Ai Ltd (“Dovi” or “Company”).

Discontinuation of Services

We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

Paid Accounts

Billing

If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You’re responsible for all applicable taxes, and we’ll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.

Service Credits

You can pay for some Services in advance by purchasing service credits. All service credits are subject to our service credit terms.

Cancellation

You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.

Changes

We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days’ notice, and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase. Please be informed that if an alternative refund option other than the one set out in this Refund Policy (such as a free trial option), is presented to you during the checkout process, you will not be eligible for a refund under this Refund Policy.

15. Your choices about your information (delete)

( a ) You control your account information and settings We provide choices about how we process your account information: You can correct, download or delete the data in your account in Your Account settings; You can request access, correction or deletion of the data Dovi holds on you by contacting support@dovi.ai and You can opt out of receiving marketing messages in the “Email Preferences” section of Your Account settings here or by clicking on the “unsubscribe link” provided in such communications. However, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).

( b ) Opting out of collection of your information through tracking technologies Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Dovi or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by Dovi, including via third-party websites.

( c ) Opting out of enrichment using third-party data As described above, we may combine information about you with information obtained from third-party sources to better understand your profile and interests so that we can deliver customised offers and other personalised services. You can opt out of Dovi collecting more data about you from third-party providers to tailor your experience and messages we send you support@dovi.ai 

( d ) Rights in respect of your Information The laws of some countries grant particular rights in respect of personal information. Individuals in certain countries, including the European Union, United Kingdom, and Brazil have the right to:

Request access to their information; Request that we correct inaccuracies in their information; Request that their information be deleted or that we restrict access to it; Request a structured electronic version of their information; and Object to our use of their information.

Should you wish to make a request in respect of your personal information please contact us at support@dovi.ai You also have the right to object to our processing of personal data about you for marketing purposes and we will stop processing data for that purpose. In some circumstances Dovi will not be able to comply with your request regarding your personal data. If we are unable to remove any of your information, we will explain why. For example, we may not be able to provide a copy of your information where it infringes on the rights of another user. In some cases, you may have shared your information with third parties, such as by publishing a design on a third party’s website. In that case Dovi will not be able to delete the information, and you will need to contact that third party directly.

Contact Us

• Company Name: Dovi Ai LTD
  Company Number: 16057708
•  Email: support@dovi.ai
• Phone: ‪+44 7848139755‬
• Address: 71-75 Shelton Street, Covent Garden, London
  WC2H 9JQ United Kingdom

If you have any questions or suggestions about the Privacy & Cookie Notice, don’t hesitate to contact us via support@dovi.ai